fkd9 Privacy Policy Your Information Protection Commitment

Introduction and Applicability

fkd9 is an online gaming and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this Privacy Policy is to clearly inform you of what information fkd9 collects, why it is collected, how it is stored, and in what circumstances it may be shared with third parties.

This Policy applies equally to fkd9's website (https://fkd9.cam), its mobile version, and all other associated digital services. If you register on our platform, log in, or use our services in any way, this Policy will apply to you.

fkd9's services are strictly prohibited for anyone under 21 years of age. We make every effort through technical and verification methods to prevent minors from accessing the platform.

Information We Collect

fkd9 collects two types of information — (a) information you voluntarily provide, and (b) information automatically collected from your device and browser.

a. Voluntarily Provided Information

Full name and date of birth (for age verification)
Active email address
Mobile number (Bangladeshi)
Residential address
National ID or passport number (during identity verification)
Payment method details: bKash, Nagad, Rocket, or Upay account number
Login credentials (username and encrypted password)

b. Automatically Collected Information

IP address and geographic location (at country level)
Device type, operating system, and browser version
Cookies and session data
Page visits, click patterns, and time spent on the platform
Referral source (where you came from before reaching our site)

Purpose of Data Use

fkd9 uses collected information only for the legitimate purposes described below. We never use your information for unnecessary purposes or sell it commercially without your consent.

Purpose	Description
Account Management	To handle registration, login, password recovery, and account security.
Identity and Age Verification	To confirm users are 21+ and to prevent fraudulent activity.
Financial Transaction Processing	To complete deposits and withdrawals smoothly.
Customer Support	To provide assistance via live chat and email.
Responsible Gaming	To identify problem gambling behaviour and take necessary action.
Technical Improvement	To enhance site performance, resolve issues, and improve the user experience.
Promotional Communications	To inform you of bonuses, offers, and updates, subject to your consent.

Sharing Information with Third Parties

fkd9 does not sell your personal information. However, certain information may be shared with specific third parties in the following limited circumstances:

Payment Processors

Relevant information is securely sent to the respective payment platform to complete transactions via bKash, Nagad, Rocket, or Upay. These organisations are governed by their own privacy policies.

Technology Partners

For the smooth operation of the site, information may be shared with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and analytics tools, though this is always limited to what is necessary.

Legal Obligations

If required by an order from a law enforcement agency or a court directive, information may be provided in compliance with applicable law. In such cases, fkd9 will always seek legal advice before taking appropriate action.

Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating party. You will be informed in advance if such a change occurs.

Cookies and Tracking Technologies

fkd9 uses cookies, web beacons, and similar technologies on its site. These technologies help improve your browsing experience and analyse site performance.

Types of Cookies

Essential Cookies: Strictly necessary to maintain login sessions and keep core functionality running.
Functional Cookies: Store your language and preferences to provide a smoother user experience.
Analytics Cookies: Analyse site traffic and user behaviour to help improve the quality of the service.
Marketing Cookies: Used to show relevant offers based on your interests (only with your consent).

Cookies can be controlled or deleted from your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

Data Security Measures

fkd9 follows industry-standard security technologies and practices to protect your information. Our security framework includes:

SSL/TLS encryption on all data transmissions — making it impossible to intercept or read data.
Passwords are never stored in plain text — strong hashing algorithms are used.
Payment information is not stored on our servers — each transaction is processed directly through a payment gateway.
Two-Factor Authentication is available.
Access controls — only authorised staff can access personal information.
Regular security audits and vulnerability assessments are conducted.
Automated alerts for suspicious activity remain active at all times.

Despite our best efforts to protect your data, complete security on the internet cannot be guaranteed. To help keep your account secure, use a strong password and do not share your login details with anyone.

Data Retention Period

fkd9 retains your personal information only for as long as necessary. Retention periods are determined based on the following:

Information is retained for the entire period your account remains active.
Financial transaction records are retained for a minimum of 5 (five) years after account closure — due to legal and regulatory requirements.
Identity verification documents may be kept for up to 5 years after account closure.
Customer support communication logs are retained for up to 2 years.
After the specified period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information. Contact us to exercise any of these rights:

Right of Access: You have the right to know what information we hold about you.
Right to Rectification: You may request that incorrect or incomplete information be corrected.
Right to Erasure: Subject to certain conditions, you may request that your information be deleted.
Right to Restrict Processing: In certain circumstances, you may ask us to limit the use of your information.
Right to Data Portability: You may request your information in a structured, machine-readable format.
Right to Object: You may object at any time to your information being used for direct marketing.
Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat. We generally process requests within 30 business days.

International Data Transfers

fkd9 primarily serves users in Bangladesh. Your information may be stored or processed on servers in countries where data protection laws may differ. For such transfers, we ensure that:

Necessary contractual safeguards are in place.
Third parties follow internationally recognised data protection standards.
The privacy and security of your information is maintained regardless of location.

Protection of Children and Minors

fkd9 is a gaming platform exclusively for adults (21+). We do not intentionally collect personal information from or provide services to anyone under the age of 21.

If we confirm that a minor has registered on our platform, that account will be immediately closed and all associated information will be securely deleted. If you become aware that a minor's information is in our system, please notify us immediately at [email protected].

Policy Changes and Updates

fkd9 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will:

Send a notification of the update to your registered email.
Inform you of the changes when you log in to the platform.
Update the "Last Updated" date at the top of this page.

Continued use of the site after changes have been made will be considered acceptance of the new Policy. We therefore recommend reviewing this page regularly.

Contact and Complaint Resolution

Contact us to raise any questions, concerns, or complaints regarding this Privacy Policy:

Email: [email protected]
Live Chat: 24/7 support in Bengali
Response Time: Generally within 30 business days

We take every complaint seriously and will provide you with a detailed response after a proper investigation. Our goal is to ensure a fair resolution.

fkd9 has no phone or WhatsApp number. Please contact us only through the official channels listed above. Contact details received from any other source may be fraudulent.